TERMS & CONDITIONS
RTO Lighting fixtures have a lifetime warranty for materials and craftsmanship. RTO Lighting is not responsible for damages caused by but not limited to incorrect installation, failure to follow our care instructions, accidents, misuse or normal wear and tear.
Repair of physical damage to fixtures will be charged for parts and labor.
PRICING & TERMS
All prices are in USD and are F.O.B. Philadelphia. Web pricing reflects retail prices and may be discounted for Trade clients. Pricing is subject to change without prior notice. We honor pricing for written quotations (including custom projects) for sixty (60) days from the date of quotation.
Lead times are subject to change without prior notice. We will notify you via email if there are changes to the lead time of your order.
We require a 100% deposit at the time of ordering to initiate production. A deposit on a quote indicates approval for processing; please thoroughly review your quote for accuracy. Shipping and packing charges are additional and are charged in full with any remaining balance.
All sales are final. If in the rare event that we authorize a return, a 20% restocking fee will apply for fixtures returned in good original condition. For fixtures returned damaged, additional fees will apply.
Estimated shipping methods and charges are quoted upon order and are subject to change. All quoted ship dates are estimates only. Orders must be paid-in-full prior to shipping. All orders ship with a signature required. Delivery is F.O.B. Philadelphia. Risk of loss and title shall pass to the client upon the carrier taking possession of the order.
Clients who wish to use their own carrier will be processed handling and packaging fees.
All damage claims must be made in writing to firstname.lastname@example.org within 48 hours of receipt of goods. Damage claims must include photographs along with a written description of the damage. Packaging must be retained when making a claim for damage and visible damage must be noted in writing with the shipper.
Sales tax is charged on orders shipping within Pennsylvania and New York at the local tax rate.
CUSTOM ORDERS & MODIFICATIONS
Please email us at email@example.com for custom inquiries. Custom orders are final sale. Payment for all custom orders is due in full at the time of ordering. Trade and wholesale pricing do not apply to custom orders.
All fixtures sold through RTOLighting.com have a UL Listed mark which serves as proof of product compliance with national safety standards. Please refer to our product listings and tear sheets to determine whether a given fixture is UL Listed and for what conditions.
We provide free on-loan samples for thirty days for our brass and bronze finishes. After thirty days or if you intend to keep the samples on file, the cost is $250.